Once you have received and inspected your item, if you find it not
to be the product you ordered or needed, you can return the product
to eCompressedair. Please review the return policy below; however,
if you have any questions or should you need additional assistance,
please don't hesitate to call and talk with one of our Customer
Returns Due to Our Mistake
an item needs to be returned due to a mistake on our part, please
complete and email us the Request for
Return form or call us at (866) 650-1937. A Customer Service
Representative will provide you with the return shipping address,
freight account, and RMA number. If you would like to exchange the
product, we will send a replacement as soon as possible. Otherwise,
a credit for the full original purchase amount will be issued.
Damaged or Defective Parts
an item is damaged in transit, please be sure the delivery person
notes the damage on the bill of lading. After you've inspected the
items, if any need to be replaced, please submit a Request for
Return form or call us at (866) 650-1937. If the packaging
appears intact but the product inside is damaged, be sure and let
us know immediately. If possible, take a picture of the damage and
include it with the Request for Return form or email it to us at email@example.com.
will send replacements parts as quickly as possible at no extra
cost to you. If the situation cannot be remedied with either a full
replacement or replacement parts, we will handle return freight
costs and you will be credited the full original purchase amount. A
Customer Service Representative will provide you with the return
shipping address, freight account, and RMA number so that you can
return the damaged/defective parts.
Request for Return should be submitted within 30 days of receipt
should you need to send something back for any reason not listed
above. If you wish to exchange an incorrect item for the correct
one, no restocking fee will be assessed against the return. You
will be credited the full original purchase amount less shipping
and handling charges. However, if you do not place an exchange
order, a minimum 10% restocking fee will be assessed. If the item
is not a regularly stocked item, the restocking fee assessed will
match the manufacturer's restocking fee.
Note: Custom ordered parts/equipment may not be returnable. Should
you have any questions about whether a part or equipment is
returnable, please contact us. Problems with capital equipment may
be covered under warranty and our Customer Service Representatives
will be able to assist in submitting a warranty claim.
Please keep in mind that once an order has shipped, it cannot be
cancelled. If you refuse an order, it will then fall under our
standard return policy.
To return an item:
Please complete the Request for
Return form and email to firstname.lastname@example.org
or fax to (877) 880-1937. The Request for Return form will be sent
back to you with an RMA number, return shipping address, and
restocking fee percentage if applicable.
Returns that are not properly marked with an RMA number may be
delayed in processing.
All returned products should be in original condition.
Return the product using your preferred shipping method to the
address we provided.
Save your return tracking number, and if possible, email it to us
so that we can track the return. It is important that you save the
tracking number in case there are any issues during transit.
Once the return is received and inspected, we will issue a store
credit or credit the credit card used for the original
you are having an issue, please contact us and we will make every
effort to resolve it.